What credit cards can be used to purchase or add additional value?
» We accept Visa, MasterCard, American Express and Discover.

I already have a Shell Refillable Card, how do I refill it?
» You can add additional value on this website, Click Here or call (800) 300-8113.

I have the old card style, how do I add additional value?
» You can add value on this website, Click Here or call
(800) 300-8113.

Can I use my old login information (generated through previous provider) on this new website?
» No, any account created prior to June 28th, 2008 must establish a new login and password on this new website (provided by Royal Performance Group).

Are there any charges or inactivity fees if I haven't used my card in awhile?
» No, the Shell Refillable Cards are not subject to any inactivity fees.

Are there any charges associated with the purchase of a new Shell Refillable Card?
» There are no additional fees, other than a one-time shipping and handling fee.

Where can I use my Shell Refillable Card?
» Your Refillable Card can be used at Shell locations throughout the U.S., except territories. Shell locations include all Shell gas stations, Shell convenience stores and associated car washes. The card may be used at the pump or inside for convenience items and automotive products and services.

What can my Shell Refillable Card be used for?
» This Shell Refillable Card can be redeemed for gasoline, auto supplies, food/snacks, car washes and other items at Shell stations.

How can I check the balance of my card? 
» The remaining balance is printed on your receipt. You can also call our toll-free number (800) 300-8113 or check your balance online. Click Here to access your balance online.

What if my Shell Refillable Card is lost, stolen or destroyed?
» For security reasons, you should treat your card like cash and safeguard it at all times. Except in certain circumstances, the value on the card will not be replaced. If your card is lost or stolen, call the Help Desk at (800) 300-8113 as soon as possible for more information. You may be asked to provide certain information, including a receipt.

When will my card(s) ship?
» Your order will be processed and shipped within 48-72 hours upon receipt of payment.  Shipping/deliveries are not available on holidays or weekends.

Can I ship my card(s) to an address different from my billing address?
» For your security, your order must be shipped to the billing address of the credit card you are providing.

I have added value to my card online, but the new amount is not showing on my card, who do I contact?
» If you experience any problems with adding value to your card, please call our Shell Refillable Card Team at (888) 743-5504.

Who do I contact if my Shell Refillable Card is not working?
» Please call the Help Desk at (800) 300-8113.